Telephone Operator Job Desc
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Position: Telephone Operator
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Level: 1a
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Reports to: Front Office Supervisor
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Responsible for: All communications in- and out-going
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Unit: Multi Unit
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Main Role & Objectives:
Ø Responsible for
all communication, in – going and out- going thus maintaining the hotel
image.
Ø Ensure proper
functioning of telephone equipments in the hotel at all times and to
implement correct telephone operating procedures
Ø Perform any
other duties that may be assigned from time to time by supervisors in the
both properties
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Main Tasks & Responsibilities:
Ø Courteously
receive and properly route incoming calls
Ø Service
out-going calls and supplies proper connections
Ø Take down and
relay messages
Ø If electronic
system is down, to record all-chargeable calls and post them on the guest’s
invoice
Ø Record and give
wake-up calls
Ø Report all
telephone defects to the technical department
Ø Project a good
image of the hotel by establishing good P.R through the telephone
Ø Assist guests
when necessary e.g. calling for doctor, obtaining the telephone number etc.
Ø Suggest and
assist in finding ways to improve the telephone
Ø Verifie
telephone equipment rental charges, long distance charges
Ø Handle in-
house paging system
Ø Handle
fire-alarm procedure
Ø Know and use
correct front office terminology
Ø Be familiar with
operation of computer terminal
Ø Work in close
cooperation with reception, housekeeping, restaurant, banqueting, kitchen and
sales department
Ø Check and
ensure PABX equipment is operating efficiently
Ø Assure periodic
servicing of telephone equipment by contractors
Ø Perform
administrative work relating to technical faults and problems
Ø Perform any
duties that may be assigned from time to time by supervisors
Ø Suggest and
assist in finding ways to improve the telephone system
Ø Verify
telephone equipment rental charges, long distance charges
Ø Bring any
discrepancies to the attention of FOM
Ø Refer any major
operational problems or guest complaints or in his absence to the Ass. FOM.
Ø Take part in
staff training for the department
Ø Following up
client comments by trying to find a solution for every problem raised.
Ø Keep abreast of
new trends in telephone systems
Ø Monitor
performance of correct telephone operating procedures
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