Bell Service Supervisor Job Desc
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Position: Bell Service Supervisor
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Level: 1c
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Reports to: Bell Captain,
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Responsible for: Bell Service tasks
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Unit: Multi Unit
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Main Role & Objectives:
Ø Welcome the
guests and provide the baggage service on check in and departure of the
guests as well as the supervision and maintenance of the lobby area and its
external areas
Ø Carrie out
certain shopping on behalf of the guests at the request of the Bell Captain
or the Front Office department or the GRO
Ø Supervise and
co-ordinate the Bell service team
Ø Perform any
other duties as may be assigned by the supervisors or Management that may be
deemed necessary as part of guest services in the both properties interest
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Main Tasks & Responsibilities:
Ø Ensure the
quality of the bell service department
Ø Co-ordinate the
service
Ø Provide the
same service than the bellman
Ø Welcome guests
and assist with baggage, packages, briefcases etc.
Ø Keep eye open
to give service promptly and efficiently with a friendly smile
Ø Establish a
good rapport with the guests
Ø Ensure the
transfer of all baggage to the guest’s rooms
Ø Store Guest
baggage when securely when requested
Ø Supervise the
security of guests’ property during transfers and/or storage in the baggage
area
Ø May be
responsible for the surveillance and cleanliness of the car parks as well as
the hotel surrounds
Ø Keep lobby
clean and tidy and furniture in proper place
Ø Clear ashtrays
when needed and remove litter and newspaper.
Ø Contact HK when
necessary
Ø Keep the
baggage room clean and in order before going off duty
Ø Show the guest
around the bedroom, explaining the operation of any equipment
Ø Have knowledge
of all hotel services and inform the guests, whilst encouraging them to use
them during their stay.
Ø Be aware of the
location of the hotel and its environment and be able to direct the guest to
and from the hotel.
Ø Listen to the
guests at all times, strive to respond as quickly as possible to all requests
made by guests.
Ø Ensure the
transmission of all messages, documents, packages, mails and faxes to all
guests and other departments whenever necessary in accordance with
established standard and procedures.
Ø Distribute
newspaper to guest rooms and other areas as and whenever necessary.
Ø Assist guests
with transportation requests. (Taxis)
Ø Help to
provides morning call back up service.
Ø Inform the
Front desk if guest acts suspiciously or has little luggage.
Ø Report any
unusual situation, fire or safety hazards, damaged items needing repair to
his supervisor.
Ø Run errands for
guests or Duty Manager.
Ø Carry out
security checks in the hotel on a regular basis.
Ø Constantly on
your feet.
Ø May be required
to work in another departments for a fixed period of time
Ø Attend
departmental meetings and training programs
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