Bell Captain Job Desc
Position: Bell Captain
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Level: 2a
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Reports to: Assistant FOM
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Responsible for: Supervise & co-ordinate the Bell
Service Team
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Unit: Multi Unit
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Main Role & Objectives:
Ø Welcome and
provide any information for the guests and visitors whilst discreetly monitoring
movement in the reception area
Ø Provide the
baggage service on check in and departure of the guests as well as the
supervision and maintenance of the lobby area and its external areas
Ø S/he carries
out certain shopping on behalf of the guests at the request of the GRO or the
Front Office department
Ø Supervise and
co-ordinate the Bell service team
Ø Perform any
other duties as may be assigned by the supervisors and Management that may be
deemed necessary as part of guest services in the both properties interest.
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Main Tasks & Responsibilities:
Ø Ensure that the
guest has a comfortable stay at the hotel
Ø Upon arrival of
guests, welcomes them and assists them
Ø Supervise and
maintain proper procedures for baggage storage
Ø Ensure that all
staff is fully informed and knowledgeable on hotel facilities
Ø Enforce house
rules among bell staff, ensure rotation and posting in lobby area
Ø Working closely
with his colleagues to provide the maximum friendly, courteous and efficient
personal services possible
Ø Establish a
good rapport with the guests
Ø Supervise the
security of guests’ property during transfers and/or storage in the baggage
area
Ø Supervise
Bellboys on newspaper delivery when necessary
Ø Prepare duty
roster for staff and submit to FOM for approval
Ø Ensure that all
uniformed service staff are properly dressed, neat and clean at all times
during duty hours
Ø Ensure that all
documentations in the lobby are clean, updated and refill
Ø Responsible for
the stock of all items necessary for the well function of department
Ø Answer telephone
calls for Bell Service and attend to guest's inquiries, requests and
complaints
Ø CO-ordinate
closely with GRO and FOM on VIP’s, guest arrivals, special request, etc
Ø Supervise and
maintains proper procedures for baggage storage
Ø Control and
documents all movement of Bell Boys
Ø Inspect
elevator areas/reports malfunctions or maintenance requirement
Ø Responsible for
transportation request by guests
Ø Ensure that
events are accurately put up and initiate necessary actions
Ø Enforce house
rules among Bell staff, ensure rotation and posting in lobby area
Ø Supervise Bell
Boys on newspaper delivery when necessary
Ø Provide the
same service than bell boys if necessary
Ø Will have to
carry out all the functions of a reception team member
Ø Recruit and
train all new employees depending on the structure in the hotel
Ø Attend meetings
and training programs
Ø Take part in
department meetings
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